Thank you for emailing LEGO Consumer Services. We are sorry to hear that your new LEGO set was incomplete. Our production checks are rigorous. We even weigh the boxes electronically before they're shipped to check that there's nothing missing. However, from time to time one or two pieces can be missing from a set, and of course we're happy to replace them immediately.
Unless we need to contact you regarding your part, we'll send a replacement to you as quickly as possible. This should arrive within three weeks.
We're sorry we no longer keep the pieceS you need. We try really hard to keep as many replacement LEGO� parts as we can, but sometimes we run out of pieces from old sets. A second hand toy expert or collector might be able to help, or you could even try searching at flea markets or second hand shops.
To see all the LEGO toys that we now make and to see if we make a similar piece, please go to www.LEGOshop.com. You can also ask for a catalog to be sent to you and check out the 'Exclusives and Hard to Find' section where you can buy individual bricks & pieces and some of the classic older sets! It's also free to call one of our experts at 1-800-835-4386 (8am till 10pm Monday to Friday or 10am til 6pm Saturday to Sunday).
Please get in touch again if you need anything else (you'll need to remind me of the reference number on this letter).
Best wishes!
Erica
LEGO Direct Consumer Services
If you wish to reply to this message, use the "Reply" button on your e-mail program. Please do not make any changes to the subject line, as this may lead to a long delay in responding to you.
發表於 2010-8-23 09:57:46
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呼弄消費者呀!?
這樣頭有比較大嗎!?
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