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入手7593結果有缺件....悶
不過板上討論申請缺件的內容好像比較零散
我總結一下好了.....
首先打電話給台樂公司
電話：02-2766-6760(如果是台灣買的樂高，盒上的白貼紙會有。)
地址：110台北市信義區基隆路一段159號5樓。
打去跟它說你有缺件，他會叫你傳真發票或是請店家開收據，還要印說明書後面的零件表下來，把缺少的零件圈起來以及告知缺少的數量，並附上自己的姓名、地址。
(若是網路上買的，把交易的購買憑證頁印下來，傳真過去。)
最重要的是有缺件要在「三個月內」提出喔，不然無法申請。
後續：
後來我打完這篇文章，便到Lego的官網申請，好像也有順利申請到了。
果然外國人比較nice~~
講一下步驟好了
1、首先先到樂高官網
http://www.lego.com/en-US/default.aspx
2、點左下角customer service
會看到頁面下面有藍、綠、紅、黃四方塊
點藍色「Replacement Parts」
3、進到下個頁面它會叫你填年齡，然後再進到下頁面。
4、有Lost、Missing、Received a broken三個選項
因為我是缺件，所以選missing(應該吧 )
然後在下面的長方塊中填入你缺件的set編號
他會有全部屬於你set的圖片讓你選，點選你缺的零件
然後下面選你所屬的國家。
然後點下一步
5、之後就填你的基本資料
地址一定要填對，不然應該是寄不到
我是填英文的，不知道填中文的行不行.......
還有填一下e-mail
6、填完後我就收到一封mail
Dear LEGO friend,
Thank you for emailing LEGO Consumer Services. We are sorry to hear that your new LEGO set was incomplete. Our production checks are rigorous. We even weigh the boxes electronically before they're shipped to check that there's nothing missing. However, from time to time one or two pieces can be missing from a set, and of course we're happy to replace them immediately.
Unless we need to contact you regarding your part, we'll send a replacement to you as quickly as possible. This should arrive within three weeks.
大概是說~謝謝你的來信，我們很抱歉有缺件。我們的產品檢查是嚴格的，然而，有時還是會有疏失，當然我們也很樂意立刻補上缺件，大概在三個禮拜後....
總之就是三個禮拜後會收到，到時再看看吧~
=============================================================過了兩天
樂高總公司回覆了，說找不到零件無法幫忙，要我去二手商店找.....
不是還滿新的set嗎.....感覺沒什麼誠意，有點被唬弄的感覺.....
唉~只能自認倒楣了......................
信件如下：
Dear XXXXX,
Thanks for getting in touch with us.
We're sorry we no longer keep the pieceS you need. We try really hard to keep as many replacement LEGO� parts as we can, but sometimes we run out of pieces from old sets. A second hand toy expert or collector might be able to help, or you could even try searching at flea markets or second hand shops.
To see all the LEGO toys that we now make and to see if we make a similar piece, please go to www.LEGOshop.com. You can also ask for a catalog to be sent to you and check out the 'Exclusives and Hard to Find' section where you can buy individual bricks & pieces and some of the classic older sets! It's also free to call one of our experts at 1-800-835-4386 (8am till 10pm Monday to Friday or 10am til 6pm Saturday to Sunday).
Please get in touch again if you need anything else (you'll need to remind me of the reference number on this letter).
Best wishes!
Erica
LEGO Direct Consumer Services
If you wish to reply to this message, use the "Reply" button on your e-mail program. Please do not make any changes to the subject line, as this may lead to a long delay in responding to you.
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發表於 2010-8-23 09:57:46
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