從上星期五開始，經過這幾天的力爭，終於肯寄一組service kit.....回文如下
Thank you for following up with us regarding your service pack for set 10213. First and foremost, I would like to extend my personal apologies for the amount of time and effort it has taken for you to get a resolution for this problem. This service pack was created and made available when it was discovered that certain sets were demonstrating difficulty with prolonged use of the gears because of the additional weight of the crane. This service pack has been made available through us, and I have sent you the necessary elements needed to build your 10213 with no possibility of complications. This has been sent completely free of charge. The reference number for this parcel is: xxxxxxxxxx This package will be hand picked and shipped from our headquarters in Denmark and shipped to your residence. I have inspected your contact history, and am transmitting your experience to our Customer Service Supervisors for review so the incorrect information provided will no longer be circulated. I most certainly hope this is helpful for you. If you need any further information or assistance, please reply to this message and we will do everything we can to assist you. Please get in touch if you need anything else. It's free to call our experts at 1-800-835-4386 (Monday through Friday, 8am to 10pm and Saturday & Sunday 10am to 6pm EST) or you could go to www.LEGOshop.com. Happy building!
等了一個禮拜我也得到答覆了...我也贏到了4包service pack和道歉~~(我的買家我都會附上修正包，誰說買水貨一定沒有保障??)
回文如下:
Thanks for getting in touch with us.
We are sorry to hear that you didn't have a good experience with our retailer service in Taiwan.
I have just spoken to one of our Product Specialists here at LEGO and we decided to send you the spare parts you need for all 4 sets to improve the stability of the space shuttle.
However, one of the pieces you need is not in stock at the moment and therefore we will only be able to send everything out at the beginng of next week.
(缺貨的那個零件我會看須要性，如果買家覺得非要不可我會去追的)
We apologise for the inconvenience this may have caused!
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雞婆幫樓上翻譯一下瑕疵說明:
This service pack was created and made available when it was discovered that ->certain sets were demonstrating difficulty with prolonged use of the gears because of the additional weight of the crane. <-
原本的組合被證明因為起重機或吊臂(我沒組不確定是什麼機器)過重導致齒輪轉動困難
新手發言, 請多多指教.
小弟寄去要service pack,得到的回覆如下,小弟的英文不是很好,雖然大致懂它的意思,但是不知如何回信,能否請英文夠好的網友教一下小弟如何回覆,謝謝.
Thanks for getting in touch with us.
I got your request for the service pack of the set 10213. This service pack is actually for the sets which have some stabilty problems. Not all of them do have them so did you already build the set? If yes what kind of problems does it show? we actually have to find out what the exact problem is to send you the right parts.
Please get in touch if you need anything else. It's free to call our experts on 00800 5346 5555 (Monday to Friday, 8am - 5pm) or you could go to www.LEGOshop.com.
發表於 2011-3-29 01:35:30
發表於 2011-3-29 11:57:34
發表於 2011-3-29 13:04:58
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