10197 缺件問題

OtisLin

我買到的10197膠帶編號為 39R1, 所以我也中標了, 缺了不少零件
我是跟一般小店面的賣家買的,賣家也幫我去總公司的官網申請,不過都過
一個月了都沒下文,想問問板上有沒有人也是10197有缺件,但有申請到補件的?
根據板上的相關文章這批號共有100多片缺料,所以是要把這些料號都給總公司嗎?
還是只要讓總公司知道是39R1就好 ? 希望有申請成功的人能提供一下正確申請方式,謝謝

kis66

1# OtisLin

不用急，台樂做事本來就超慢，等六個月都算正常值(我親自打電話過去對方推說是丹麥那邊處理速度)，最後我足足等了3個月

最近12/11號寄去一批到現在還沒回來
看看最後要等多久

Dennis12

我是在美國託人買回的，膠帶編號亦為39R1。在今年一月份左右直接上官網申請缺件，(編號可在POCKYLAND爬文尋得)，不到一個月就從丹麥寄來台灣了。希望能對你有幫助! 之間官方還發了兩封信給我，一封如下。一封跟我說他們寄出了。
Dear Dennis, Thanks for getting in touch with us. I'm sorry your new LEGO® set didn't have all of its pieces. We try really hard to make sure all LEGO toys are perfect, but sometimes a faulty one sneaks through. Actually - controlling the quality of the toys that leave our factory is a big job (about seven LEGO sets are sold every second!) and we spend a long time trying to get it right. We have a whole department of experts (and machines) who test every LEGO set before it leaves us - they even weigh every box to make sure there's nothing missing. We'd like to get even better at catching any faulty LEGO sets though, so I'm passing your comments onto the team in charge of testing. It'll help them make sure this doesn't happen again. Your LEGO parts are on their way from our warehouse in Denmark and should be there within 26 business days. Please get in touch again if you need anything else (you'll need to remind me of the reference number on this letter). Happy building!   Franziska LenkLEGO Direct