零件瑕疵問題?

eric11048

我想請問各位
我之前買了一組8295
但是他的線性伸縮臂上半段很緊(我有跟其他正常的比過)
緊到用8293改裝成電動式的也無法驅動(勁量新電池)

還有一個灰色T字型3X3的零件有嚴重色差(灰色零件可以看到黃色漸層)
產品是跟台中某實體商店購買的
但沒拿收據

請問這樣是瑕疵品不算缺少零件有辦法向台樂申請更換嗎?
或是要到美國網站的客服填寫?

噗猴猴

先問台樂,如果台樂的回覆不滿意(或許會要求您雙向郵寄換件)或不為處理,
再上官網(官網受理了就會無條件補上新零件,不會要您東,要您西的)
這時還可順便反應一下台樂處理狀況!!
正常程序應該如此吧!!

黑皇翔

小弟之前去反斗買銀行
推車的輪子也是瑕疵(歪掉)
因為不想太麻煩
只是摸摸頭

bm000000

http://www.pockyland.net/viewthr ... =%E5%8F%B0%E6%A8%82
請參考我之前的文~瑕疵零件更換也適用

零件有瑕疵直接寄零件回去換就好了~可要求台樂補貼你的郵資(他會寄郵票)
零件有缺的話可能需要你去原來買的玩具店請他開收據給你了~
通常我都集很多缺件和瑕疵一次申請，或是直接跟美國申請~
畢竟美國官網點一點網頁就可以申請了，台樂還要一堆手續，好像怕人家占他便宜一樣。

eric11048

5/19號
Dear xxxx,
Thanks for getting in touch with us. Our construction toys are designed to provide endless hours of fun for your child, and I'm so sorry you experienced breakage with your LEGO® piece(s). We are more than happy to send a new replacement(s) absolutely free! Your new part is on its way from our warehouse in Denmark and should arrive in 7 to 10 business days. We try really hard to make sure all LEGO toys are perfect, but sometimes a faulty one sneaks through. Actually - controlling the quality of the toys that leave our factory is a big job (about seven LEGO sets are sold every second!) and we spend a long time trying to get it right. We have a whole department of experts (and machines) who test every LEGO set before it leaves us - they even weigh every box to make sure there's nothing missing. We'd like to get even better at catching any faulty LEGO sets though, so I'm passing your comments onto the team in charge of testing. It'll help them make sure this doesn't happen again. Happy building!   Malgorzata NapieralaLEGO Direct

當天我爸就打電話跟我說收到一包氣泡信件了
一個線性致動器跟3x3T字型積木
真是方便阿