"The LEGO group and the LEGO Technic product team are aware that a number of consumers have been experiencing problems with the recently launched 8043 motorized excavator, which was not identified during the intensive testing of the product before launch. Consequently, we have been testing this model over again and learned that a specific element is causing the error. The LEGO Technic team has corrected the error and is now in the stage of producing a replacement part which will be distributed to those consumers, who experienced the fault with the model they have purchased.
There is no safety concern regarding the faulty element!
It's really important to us that our products are of the highest quality and we sincerely apologize to consumers who have had an experience with this product that does not live up to their or our expectations.
We are currently doing everything we can to solve this issue as quickly as possible. As soon as new replacement parts are available, our Consumer Service will distribute a Service Bag with instructions and new elements to those consumers who experienced the problems."
TBs從大使討論區的消息中得到新的公開稿
樂高公司已經確認一個特定的零件造成了整件事件 (a specific element is causing the error)
也會發行補充包給已經遭遇這個問題的玩家
(our Consumer Service will distribute a Service Bag with instructions and new elements to those consumers who experienced the problems)
BSet說如果從S@H訂購的人可能已經收到客服的信件
客套話就跳過了,大意有3點
1.不滿意的消費者可以退貨獲得全額退款
2.願意等待更新零件的消費者,我們正在設計和製造一個新的零件來改善,可能會在10月初可以發出
We’ve only just started the design and production of this new piece, so it may not be available until early October.
3.另外願意等待的消費者,我們將提供10英鎊(約500元台幣)的額度(現金? 折價卷?)給每個消費者
if you choose not to return your set but to wait for the replacement piece, we'd like to offer you a GBP 10.00 credit with our apologies and we will send the new part as soon as possible."
I've posted this in its entirety because as well as it being good news for the set's owners, it also goes to illustrate why LEGO's customer service is world-class. When you buy LEGO, you don't just get a top quality product...
發表於 2010-8-25 13:01:18
樓主
發表於 2010-8-26 23:35:02
發表於 2010-9-1 01:28:23
