I'm sorry there was something missing from your new LEGO® set. Your parts are on their way from our warehouse in Denmark and should be there within the next 4-5 weeks.
We try really hard to make sure all LEGO toys are perfect and we take it very seriously when a faulty one sneaks through. Controlling the quality of the toys that leave our factory is a big job (about eight LEGO sets are sold every second!) and we spend a long time trying to get it right. We have a whole department of experts (and machines) who like nothing better than to catch any faulty LEGO sets so I'm passing your comments on to them. It'll help them make sure this doesn't happen again.
Thanks again for getting in touch. We're always pleased to receive feedback from LEGO fans! If you could take a moment to complete a four question survey by going to the link below, it will help us make sure we are providing the best customer service to you.