I'm sorry something was wrong with your new LEGO® set, 75054 AT-AT™. We try really hard to make sure all LEGO toys are perfect and take it very seriously when a faulty one sneaks through. Of course, we’d like to send you a replacement free of charge so you can go on building and have fun!
The pieces you need are based on a story and characters we didn’t create ourselves. Before we can send you the parts, we’ll need to get a number off the back of your instructions. This acts as your proof of purchase. It’s printed at the bottom of the back cover near the LEGO copyright information and begins with a 4 or 6. Please reply to my email or call us with this number. As soon as we get it, we’ll be able to send your replacement. I’m afraid that our agreement with the people that created the story means we can only replace such pieces once, and we can’t sell them.
Listening to what LEGO fans have to say helps us get better and better so I’m passing your feedback on to the team in charge of testing. It’ll help them make sure this doesn’t happen again.
We want to make sure we're doing a good job for you, so you’ll always find the link to a four-question survey in our emails. Please tell us how we did today:
