零件有瑕疵直接寄零件回去換就好了~可要求台樂補貼你的郵資(他會寄郵票)
零件有缺的話可能需要你去原來買的玩具店請他開收據給你了~
通常我都集很多缺件和瑕疵一次申請，或是直接跟美國申請~
畢竟美國官網點一點網頁就可以申請了，台樂還要一堆手續，好像怕人家占他便宜一樣。作者: eric11048 時間: 2011-5-30 20:11
5/19號
Dear xxxx,
Thanks for getting in touch with us. Our construction toys are designed to provide endless hours of fun for your child, and I'm so sorry you experienced breakage with your LEGO® piece(s). We are more than happy to send a new replacement(s) absolutely free! Your new part is on its way from our warehouse in Denmark and should arrive in 7 to 10 business days. We try really hard to make sure all LEGO toys are perfect, but sometimes a faulty one sneaks through. Actually - controlling the quality of the toys that leave our factory is a big job (about seven LEGO sets are sold every second!) and we spend a long time trying to get it right. We have a whole department of experts (and machines) who test every LEGO set before it leaves us - they even weigh every box to make sure there's nothing missing. We'd like to get even better at catching any faulty LEGO sets though, so I'm passing your comments onto the team in charge of testing. It'll help them make sure this doesn't happen again. Happy building! Malgorzata NapieralaLEGO Direct